Welcome to the ThingWorx Applications 9.7 Help Center
Release Notes
Release Notes for Asset Monitoring and Utilization (AMU) 9.7
Known Issues in AMU 9.7.3
Fixed Issues in AMU 9.7.1
Known Issues in AMU 9.7.1
What’s New in AMU 9.7.0
Fixed Issues in AMU 9.7.0
Known Issues in AMU 9.7.0
Release Notes for Connected Work Cell (CWC) 9.7
What’s New in CWC 9.7.3
Fixed Issues in CWC 9.7.3
Known Issues in CWC 9.7.3
What’s New in CWC 9.7.1
Fixed Issues in CWC 9.7.1
Known Issues in CWC 9.7.1
What’s New in CWC 9.7.0
Fixed Issues in CWC 9.7.0
Known Issues in CWC 9.7.0
Release Notes for Real-Time Production Performance Monitoring (RTPPM) 9.7
Known Issues in RTPPM 9.7.3
Fixed Issues in RTPPM 9.7.1
Known Issues in RTPPM 9.7.1
What’s New in RTPPM 9.7.0
Fixed Issues in RTPPM 9.7.0
Known Issues in RTPPM 9.7.0
Database Changes in ThingWorx Applications 9.7.1
Deprecated Entities, Services, and Other Content in ThingWorx Applications 9.7.1
Database Changes in ThingWorx Applications 9.7.0
Deprecated Entities, Services, and Other Content in ThingWorx Applications 9.7.0
ThingWorx Applications Setup
ThingWorx Applications System Requirements
Installing ThingWorx Applications
Customer Deployment
Prerequisites
SQL Server
ThingWorx Server
Kepware Server
Email Server
Site Role Requirements
Site Verification
Infrastructure and Architecture
Order of Installation
SQL Server Installation
ThingWorx Installation
Kepware
AMU Tags
CWC Tags
RTPPM Tags
ThingWorx Applications Installation
PTC Cloud Deployment
Upgrading ThingWorx Applications
Pre Upgrade Script
Appendix
ThingWorx Applications System Architecture Design
Site Readiness Checklist
Core Function Configurations
Using the Configuration Import Tool
Understanding the Spreadsheet
How to Complete the Spreadsheet
Plant Model Configuration
Update the EquipmentType Configuration (Plant Hierarchy)
Sync Plant Model
Email Configuration
Endpoints
Job Order Endpoint
Job Order Import — Custom Service Creation
ImportJobOrder_END JSON Structures
Job Order Import — Usage
Troubleshooting
Job Order Notifications — Custom Service Creation
Notification Structure
Job Order Notifications — Connecting Application and Custom Service
Product Endpoint
Product Import — Custom Service Creation
ImportProduct_END JSON Structures
Product Import Usage
Troubleshooting
Bill of Material Import — Custom Service Creation
ImportBOM_END JSON Structures
Bill of Material Import Usage
Troubleshooting
Production Endpoint
Serial Number Import — Custom Service Creation
Serial Number Import — Connecting Application and Custom Service
Production Notification — Custom Service Creation
Production Notification JSON Structure
Production Notification — Connecting Application and Custom Service
Production Notification — Usage
Route Endpoint
Route Import — Custom Service Creation
ImportRoutes_END JSON Structure
Route Import Usage
Troubleshooting
Route Export — Custom Service Creation
ExportRoutes_END JSON Structure
Route Export Usage
Extending the ThingWorx Applications
Application Architecture
Database Structure and Managers
Custom Menus
MenuContext Table
Menu Table
MenuContextLink Table
Final Check
Custom Mashups
Reports
Endpoints
RTPPM Model Customization
Configure Import/Export Groups
Tomcat Parameter Modification for Installation
Installation Troubleshooting
Maintenance
Solution Maintenance
Image Maintenance
AMU (Asset Monitoring and Utilization)
AMU Clean Installer
AMU Upgrade
Configuration
Asset Configuration
Setting Up Industrial Connection and Binding Kepware Tags
Troubleshooting
CWC (Connected Work Cell)
CWC Clean Installer
CWC Upgrade
Configuration
Configure CWC and Validate Plant Configuration
Production Status Configuration
RTPPM (Real-Time Production Performance Monitoring)
RTPPM Clean Installer
RTPPM Upgrade
Configuration
Characteristic and Limit Configuration
Characteristics
Limits
Models
Models Configuration
Downtime Model
Production Model
Waste Model
Job Order Model
Product Change Model
Value and Increase Counters
Operator Dashboard Settings
KPI Engine Equipment Schedule Configuration
Appendix
JS Code
KPI Engine Information
SQL Queries
Troubleshooting
Downtime Model
Job Order Model
Product Change Model
Production Model
KPI Dashboard
Waste Model
Creating Custom Header Mashup
Permissions
Core
RTPPM
AMU
CWC
Managing Users in Active Directory and Active Directory Configuration
User and Permission Configuration if not Using Windows Active Directory Groups
ThingWorx Applications User Interface
Common Functionality
Setting Language
Quick Time Picker
Operations
Downtime Events
Add A Downtime Event
Other Downtime Event Actions
Waste Events
Adding a Waste Event
Other Waste Event Actions
Alarm Events
Alarm Event Actions
Reports
Tools
Configuration
Alarms
Create New Alarm
Other Alarm Actions
Calculations
Create Calculations
Other Calculation Options
Certificates
General Information
Users
Adding Certificates
Other Certificate Options
Characteristics
Characteristic Types
Import and Export Characteristic Types
Add a Singular Characteristic Type
Other Characteristic Type Actions
Characteristics
Import and Export Characteristics
Add a Singular Characteristic
Other Characteristic Actions
Limits
Filter Limits
Limits Usage
Values Evaluation Against Limits
Limits Inheritance
AMU Asset Properties
Dynamic Content
IdealProduction
KPI Thresholds
Log Sheets
Smart Tools
Work Instructions
Other Limit Actions
Import and Export Limits
Limit Templates
Equipment
Create New Equipment
Other Equipment Actions
Products
Configuring Product Types
Configuring Products
Adding a New Product
Other Product Actions
Configuring Equipment Assignments
Add, Remove, and Export Equipment Assignments
Importing Product Related Information in Bulk
Reason Trees
Importing Reason Tree-Related Information in Bulk
Reason Categories
Reason Category Actions
Reasons
Reasons Actions
Reason Trees
Reason Tree Actions
Shift and Crew Management
Filtering Shift Events
Adding Shifts, Crews, and Shift Events
Other Shift and Crew Management Actions
Smart Tools
Configuring Smart Tool Types
Adding Smart Tool Types
Other Smart Tool Type Actions
Configuring Smart Tools
Filtering
Adding Smart Tools
Other Smart Tool Actions
Managing Smart Tool Notes
Global Management
Data Translation
Adding Data Tokens
Other Data Token Actions
UI Translation
Adding UI Translations
Other UI Token Actions
User Management
Users
General Information, Editing and Group Membership
Adding a New User
Enable or Disable Users
User Groups
General Information and Members tab
Adding and Deleting a User Group
User Role Configuration
Process Troubleshooter
Accessing the Application
Select Data Sources
Data Source Pane
Events
KPIs
Legend Pane
Event Timeline
Trend
Charts View
Time Selection
Data Tools
Trends
Viewing Events
Viewing Trends
Chart Tools
Chart Export
Asset Monitoring and Utilization Integration
AMU
Accessing the Application
Asset Monitoring Dashboard
Advanced Filter and Breadcrumbs
Equipment and Asset Monitoring Cards
Operations
Reports
Alarm Report
Notification Report
Tools
Configuration
AMU Specific Configuration
General Configuration
Alarm Scenarios
CWC
Accessing the Application
Authoring
Work Instruction: Authoring
Work Instructions List and Actions
Add New Work Instruction
Step Types
Work Instruction Actions
Work Instruction Details
Work Instruction: Approvals
Approving a Work Instruction
Fabrication: Authoring
Document Families
Document Family Actions
Documents
Document List
Add New Document
Document Import and Export Recommendations
Document Actions
Add New Log Sheet
Document Sets
Add New Document Set
Document Set List
Document Set Actions
Assign Stations and Products to Set
Fabrication: Approvals
Approving a Document
Route Manager
Route Actions
Add New Route
Edit Route
Route Overview
Revise Route
Clone Route
Send Route for Approval or Release Route
Bulk Update
Delete Route
Approve Route
Scheduling
Filtering Work Order
Edit Work Order
Work Order Status
Execution
Assembly Execution
Work Order or Serial Number Selection
Conditional Execution
Work Instruction Execution
Step Specific Content
Fabrication Execution
Work Station, Product, and Lot Number Selection
Document Sets
Stations Dashboard
Filtering and Sorting
Station Information
Operations
Log Sheet Data
Reports
Performance Report
Tools
Configuration
CWC Specific Configuration
Configure KPIs in CWC Fabrication
General Configuration
CWC Assembly and Fabrication Features
RTPPM
Accessing the Application
KPI Dashboard
Filtering
KPI OEE Drilldown
KPI Availability Drilldown
KPI Performance Drilldown
KPI Quality Drilldowns
When are KPIs calculated
Operations
Operator Dashboard
Shift OEE
Active Work Order or Product
Operating Mode
Downtime
Production and Waste
Reports
KPI Overview Report
KPI Reports
Tools
Configuration
RTPPM Specific Configuration
General Configuration