Getting Help
If you experience issues in your transition to ServiceMax Go, the support team can help you to identify the potential permissions issues, ensuring that synchronization is successfully completed and that transactions performed in the ServiceMax Go app are accurately processed.
Logging a Case
If you encounter issues during the migration, log a case with ServiceMax Support. Include the following information in the Case to route it efficiently:
• Case record type – Support.
• Subject – “Migration to ServiceMax Go”.
• Product - ServiceMax Go (Android & iOS) or ServiceMax Go for Windows.
• Current ServiceMax Server Package version.
• Include the current ServiceMax Mobile app(s) for your org.
• Details on issues experienced when logging into or using ServiceMax Go.
• App logs. The log can be obtained by choosing “Share Error Details” when there is an error during the initial sync. App logs can also be obtained within the app by navigating to General > Send App Logs. The user can email the log to themselves and can attach the details and file it to the case.
After the Case is created and routed to the respective team, the team takes ownership and investigates the issues.