Service Level Agreement - SLA Clock on Work Order

1. Navigate to ServiceMax Setup > App Administration > Configuration Profiles.

2. Click Org Profiles tab.

3. Select the Active profile.

4. Click Settings tab.

5. Expand the module and the submodule to view the relevant settings.

Module: Service Level Agreement; Submodule: SLA Clock on Work Order

Setting ID	Setting Name	Description	Data Type	Default Value
SET001	Commitment Type on Work Order SLA Clock	Use internal commitment or customer commitment timestamp to show countdown times on Work Order SLA Clock	Picklist	Customer Commitment
SET002	Allow Pause or Restart of SLA Clock on work order	Flag indicates if users should be allowed to pause or restart Work Order SLA Clock	Boolean	True
SET003	Enable SLA Clocks for Work Order	This indicates if SLA Clocks are enabled for Work Order. If set to true, on work order creation or update, all applicable SLA timestamps for internal and customer commitments are automatically calculated and SLA Clocks are displayed accordingly.	Boolean	True
SET004	Change Countdown clock color in work order to Yellow at	Setting indicates the % of remaining time to be considered as warning zone in Work Order SLA clock	Number	25
SET005	Calculate SLA Response Time	This indicates if SLA response times are calculated for Work Order. If set to true, all applicable SLA response times are automatically calculated when a work order is created or updated.	Boolean	False

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