Service Flow Automation - Action Service
1. Navigate to ServiceMax Setup > App Administration > Configuration Profiles.
2. Click Org Profiles tab.
3. Select the Active profile.
4. Click Settings tab.
5. Expand the module and the submodule to view the relevant settings.
Module: Service Flow Automation; Submodule: Action Service
Setting ID
Setting Name
Description
Data Type
Default Value
SET001
Enable JWT Token for SFA
Use JWT token for API access for SFA.
Boolean
False
SET002
JWT Token End Point for SFA
Token end point for JWT bearer token request for SFA.
Text
https://login.salesforce.com/services/oauth2/token
SET003
JWT Token Certificate Name for SFA
Name of certificate stored in Certificate and Key management. This will be used for OAuth access in SFA and should be associated with a Connected App configuration.
Text
SET004
Issuer Details for SFA
This is the consumer key for your connected app.
Text
SET005
Notification URL for SFA
The push notification payload generated by SFA is sent to the notification URL defined in this setting. This notification is then sent to appropriate users' mobile devices.
Text
https://ns.servicemax-api.com/ns/v1/messages/platformDataEvents
SET006
SMS URL for SFA
The notification payload generated by SFA is sent to the SMS URL defined in this setting. This notification is then sent to appropriate users' phone numbers.
Text
https://ns.servicemax-api.com/ns/v1/sms
SET007
Zinc Endpoint for SFA
The message payload generated by SFA is sent to the Zinc endpoint URL defined in this setting. The message is then sent to appropriate Zinc conversation.
Text
https://api.zincit.io
SET008
Allow Notification service to subscribe to Platform Event.
If this setting is True, SFA will publish Platform Event to deliver Push Notifications or send SMS without using Salesforce Future call. This method of sending push notifications also require additional configurations. Contact ServiceMax Support.
Boolean
False
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