OptiMax - Real Time Optimization
1. Navigate to ServiceMax Setup > App Administration > Configuration Profiles.
2. Click Org Profiles tab.
3. Select the Active profile.
4. Click Settings tab.
5. Expand the module and the submodule to view the relevant settings.
Module: OptiMax; Submodule: Real Time Optimization
Setting ID
Setting Name
Description
Data Type
Default Value
SET00012
Event Type
Skip Event
Text
SET001
Promise Set
This setting can be used to display the time ranges as per this promises
Boolean
False
SET001
Enable Audit Logger for Real Time Optimization web service APIs
When set to True, enables the Audit Logger to capture the Request and Response messages of Real Time Optimization web service API calls. The messages are stored in 'ServiceMax Job Logs' custom object.
Boolean
False
SET002
Define logging level of Audit Logger for Real Time Optimization Engine
Define logging level of Audit Logger for Real Time Optimization Engine
Picklist
DEBUG
SET003
Work Order fields which initiate Book Job API call
Set this to comma-separated list of API names of Work Order fields. Book Job API call is initiated if any of these fields are updated.
Text
SET004
Enable MaxQ for batch processing of high volume Job Book & Job Update requests
When this setting is True, a mechanism called MaxQ is enabled. When it is enabled, automatic Job Book & Job Update requests are queued initially, and then processed & sent to Real Time Optimization Engine in batches. This is useful when the volume of Job Book & Job Update requests is high, as it reduces the number of calls made from Salesforce to Real Time Optimization Engine. The batch size is determined by the value of global setting SET005 and the interval at which queued requests are processed is determined by the value of global setting SET006. When this setting is False, the requests are sent to Real Time Optimization Engine one at a time, in real time.
Boolean
False
SET005
Batch size for processing Job Book & Job Update requests by MaxQ scheduler
This setting determines the number of queued Job Book and/or Job Update requests picked up for processing by MaxQ scheduler and sent to Real Time Optimization Engine as a single batch. This setting is applied when MaxQ is enabled by setting SET004 to True.
Number
30
SET006
Interval at which MaxQ scheduler processes queued Job Book & Job Update requests
This setting determines the interval (in seconds) at which MaxQ scheduler picks up the queued Job Book and/or Job Update requests for processing. This setting is applied when MaxQ is enabled by setting SET004 to True.
Number
60
SET007
Retry-scheduler interval to attempt failed CRUD requests
This setting determines the interval (in seconds) at which re-try scheduler picks up the failed Work orders, non-WO events or technicians create, update, delete request to the optimizer engine.
Number
60
SET008
Enable Batching
When set to True, enables batching work orders, technicians and events during initiate and resume the job.
Boolean
False
SET009
Batch size for workOrders
Batch size for work orders. This setting is applied when Enable Batching is enabled by setting SET008.
Number
2
SET010
Batch size for Technician
Batch size for Technician. This setting is applied when Enable Batching is enabled by setting SET008.
Number
2
SET011
Batch size for Events
Batch size for Events. This setting is applied when Enable Batching is enabled by setting SET008.
Number
2
SET012
Event Type(s) to Skip
Comma separated list of event type(s) not to sync with optimax.
Text
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