Installed Product - Create Case from IB

1. Navigate to ServiceMax Setup > App Administration > Configuration Profiles.

2. Click Org Profiles tab.

3. Select the Active profile.

4. Click Settings tab.

5. Expand the module and the submodule to view the relevant settings.

Module: Installed Product; Submodule: Create Case from IB

Setting ID	Setting Name	Description	Data Type	Default Value
SET001	MapId for Creating Case from Installed Product	Field mappings defined under this Object Map ID will be used when creating a case from IB	Text	MAP020
SET002	Default Case Record Type to consider when create case from Installed Product	Default Case Record Type to consider when create case from Installed Product	Text
SET003	Derive Top Level from IB	If set to true, Product/System field on Case record is populated automatically with the Top-Level field on Installed Product record.	Boolean	True
SET007	Derive Product From IB	If set to true, product field on Case record is populated automatically with the product field on installed product record.	Boolean	True
SET008	Enable Perform Entitlement Check	If set to true, the 'Perform Auto Entitlement' checkbox on Case record is set to true	Boolean	True

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