Dispatch Management - Service Board
1. Navigate to ServiceMax Setup > App Administration > Configuration Profiles.
2. Click Org Profiles tab.
3. Select the Active profile.
4. Click Settings tab.
5. Expand the module and the submodule to view the relevant settings.
Module: Dispatch Management; Submodule: Service Board
Setting ID
Setting Name
Description
Data Type
Default Value
SET001
Enable Service Board
This setting indicates whether Service Board is enabled for use.
Boolean
False
SET002
Timeout value for Http Request to Service Board
This value in milliseconds will be used as the timeout value for the Http Request which sends data to Service Board during Retry.
Number
60000
SET003
Custom Field Set to Specify Fields to Synchronize to Service Board
This setting stores the name of a custom field set which specifies available and selected fields to be synchronize to Service Board. The custom field set can include ServiceMax and custom fields.
Text
SET004
Expression name to filter Work Order records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Work Order object to be synced from Salesforce to Service Board at runtime.
Text
SET005
Expression name to filter ServiceMax Event records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for ServiceMax Event object to be synced from Salesforce to Service Board at runtime.
Text
SET006
Expression name to filter Event records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Event object to be synced from Salesforce to Service Board at runtime.
Text
SET007
Expression name to filter Account records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Account object to be synced from Salesforce to Service Board at runtime.
Text
SET008
Expression name to filter Contact records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Contact object to be synced from Salesforce to Service Board at runtime.
Text
SET009
Expression name to filter Expertise records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Expertise object to be synced from Salesforce to Service Board at runtime.
Text
SET010
Expression name to filter Installed Product records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Installed Product object to be synced from Salesforce to Service Board at runtime.
Text
SET011
Expression name to filter Location records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Location object to be synced from Salesforce to Service Board at runtime.
Text
SET012
Expression to filter Installed Product Serviced records in real-time(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Product Serviced object to be synced from Salesforce to Service Board at runtime.
Text
SET013
Expression name to filter Product records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Product object to be synced from Salesforce to Service Board at runtime.
Text
SET014
Expression name to filter Resource Preference records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Resource Preference object to be synced from Salesforce to Service Board at runtime.
Text
SET015
Expression name to filter Service Team records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Service Team object to be synced from Salesforce to Service Board at runtime.
Text
SET016
Expression name to filter Skill records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Skill object to be synced from Salesforce to Service Board at runtime.
Text
SET017
Expression name to filter Technician/Equipment records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for Technician/Equipment object to be synced from Salesforce to Service Board at runtime.
Text
SET018
Expression name to filter User records in real-time.(NOT IN USE)
This setting contains the name of the Expression which specifies the criteria to filter records for User object to be synced from Salesforce to Service Board at runtime.
Text
SET019
Real-time sync to Service Board via Process Builders
This setting is no more applicable.
Boolean
False
SET020
The API names of the Process Builders to be deactivated.
A comma-separated list of the API names of the Process Builders to be deactivated.
Text
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