SET001

ServicePower Promise Set

A Promise Set defines a list of Time Bands for use by the Appointment Booking System in ServicePower. This setting is used to specify the Promise Set to be used to fetch a list of appointments from ServicePower.

Text

PD

SET002

ServicePower Job Type

Specify the default Job Type to be used with ServicePower

Text

Field Repair

SET003

Enable Audit Logger for ServicePower web service APIs

When set to True, enables the Audit Logger to capture the Request and Response messages of ServicePower web service API calls. The messages are stored in 'ServiceMax Job Logs' custom object.

Boolean

False

SET004

Define logging level of Audit Logger for ServicePower

Define logging level of Audit Logger for ServicePower

Picklist

DEBUG

SET005

Hook to implement extensibilitiy of ServicePower web service APIs

Specify a valid Apex class name which implements the hook interface WSCH_ICalloutHook. This class will have custom business logic which can override or extend the Request and Response data of ServicePower web service APIs.

Text

WSCH_Provider_SP_HookFactory

SET006

Enable scheduler for real-time update from ServicePower,if no push notification

When set to True, enables a scheduled Apex job to continually retrieve the real-time updates from ServicePower. Used when push notification is not configured in ServicePower.

Boolean

False

SET007

Pull frequency to get real time updates from ServicePower system

Set time in seconds, the scheduled Apex job to pull real time updates from ServicePower system.

Number

60

SET008

Work Order fields which initiate Update Job API call to ServicePower

Set this to comma-separated list of API names of Work Order fields. Update Job API call is initiated if any of these fields are updated.

Text

SET009

Work Order fields which initiate Book Job API call to ServicePower

Set this to comma-separated list of API names of Work Order fields. Book Job API call is initiated if any of these fields are updated.

Text

SET010

Enable processing of real time updates from ServicePower's Push Client Service

When set to True, enables processing of real time updates and dispatch message sent from ServicePower system, provided the Push Client Service is configured. When set to False, the messages from ServicePower system will be ignored.

Boolean

True

SET011

Default ServicePower Standard Activity Type for non-Work Order events

The value of this setting is used as the default Standard Activity Type for non-Work Order events, which have a blank value in Type field. The event will be created/updated only in ServiceMax and not in ServicePower, if the value of this setting is blank and event's Type is blank.

Text

SET012

Preferred scheduling horizon in days for job book requests

If contractLatest parameter in JobBookRequest API call to ServicePower evaluates to null, set it to the value of contractEarliest parameter (datetime) + the value of this setting (days). This is to indicate the preferred scheduling horizon (promised response window) to use when scheduling the work order. These parameters map to fields Preferred Start Datetime (contractEarliest) and Preferred End Datetime (contractLatest) fields in the interface object Job Book Request in SFM Mappings configuration screen.

Number

7

SET013

Work Order batch size

The value of this setting determines the number of Work Orders that will be sent to ServicePower in a batch. Reduce this (maximum: 40) if any related governor limit exception with the number of SOQL Queries, Heap Size, or CPU Time consumed is encountered.

Number

40

SET014

Enable Work Order Dependency management

Work Order dependency management is enabled or disabled using this setting. If set to True, work orders grouped as dependent work orders are sent to ServicePower for booking with the specified time or resource dependency. If set to False, any grouped work orders will not be sent to ServicePower for booking.

Boolean

False

SET015

Enable MaxQ for batch processing of high volume Job Book & Job Update requests

When this setting is True, a mechanism called MaxQ is enabled. When it is enabled, automatic Job Book & Job Update requests are queued initially, and then processed & sent to ServicePower in batches. This is useful when the volume of Job Book & Job Update requests is high, as it reduces the number of calls made from Salesforce to ServicePower. The batch size is determined by the value of global setting SET016 and the interval at which queued requests are processed is determined by the value of global setting SET017. When this setting is False, the requests are sent to ServicePower one at a time, in real time.

Boolean

False

SET015

Enable MaxQ for batch processing of high volume Job Book & Job Update requests

When this setting is True, a mechanism called MaxQ is enabled. When it is enabled, automatic Job Book & Job Update requests are queued initially, and then processed & sent to ServicePower in batches. This is useful when the volume of Job Book & Job Update requests is high, as it reduces the number of calls made from Salesforce to ServicePower. The batch size is determined by the value of global setting SET016 and the interval at which queued requests are processed is determined by the value of global setting SET017. When this setting is False, the requests are sent to ServicePower one at a time, in real time.

Boolean

False

SET016

Batch size for processing Job Book & Job Update requests by MaxQ scheduler

This setting determines the number of queued Job Book and/or Job Update requests picked up for processing by MaxQ scheduler and sent to ServicePower as a single batch. This setting is applied when MaxQ is enabled by setting SET015 to True.

Number

30

SET016

Batch size for processing Job Book & Job Update requests by MaxQ scheduler

This setting determines the number of queued Job Book and/or Job Update requests picked up for processing by MaxQ scheduler and sent to ServicePower as a single batch. This setting is applied when MaxQ is enabled by setting SET015 to True.

Number

30

SET017

Interval at which MaxQ scheduler processes queued Job Book & Job Update requests

This setting determines the interval (in seconds) at which MaxQ scheduler picks up the queued Job Book and/or Job Update requests for processing. This setting is applied when MaxQ is enabled by setting SET015 to True.

Number

60

SET017

Interval at which MaxQ scheduler processes queued Job Book & Job Update requests

This setting determines the interval (in seconds) at which MaxQ scheduler picks up the queued Job Book and/or Job Update requests for processing. This setting is applied when MaxQ is enabled by setting SET015 to True.

Number

60

SET018

Number of days by which to extend SLA job end date to set Access Hours

This setting determines the number of days by which Contract Latest Date will be extended, to set Access Hours for SLA jobs. This applies to both interactive and automatic booking of SLA jobs.

Number

5

SET018

Number of days by which to extend SLA job end date to set Access Hours

This setting determines the number of days by which Contract Latest Date will be extended, to set Access Hours for SLA jobs. This applies to both interactive and automatic booking of SLA jobs.

Number

5

SET021

Enable capturing of timestamps and durations of Linx calls

When set to True, enables capturing of various metrics related to calls between ServiceMax and ServicePower. These metrics include timestamps and durations for Job Book and Job Update requests.

Boolean

False