Install and Configure ServiceMax > Settings Library > Standard Settings > Case > Case - Select Booking Window
Case - Select Booking Window
To access the settings:
1. Navigate to ServiceMax Setup > App Administration > Configuration Profiles.
2. Click Org Profiles tab.
3. Select the Active profile.
4. Click Settings tab.
5. Expand the module and the submodule to view the relevant settings.
Module: Case; Submodule: Select Booking Window
Setting ID
Setting Name
Description
Data Type
Default Value
SET002
Default Booking Window Start
Setting controls how the start date is calculated on Booking Window selection screen
Picklist
TODAY
SET003
Default Booking Window Duration
Default number of days from the start date for which booking windows are displayed
Number
5
SET004
Yellow Color Starts From
Default minimum number of slots to be considered for painting the booking window in Yellow
Number
4
SET005
Yellow Color Ends At
Default maximum number of slots to be considered for painting the booking window in Yellow
Number
15
SET006
Maximum Booking Window Duration
This setting indicates the maximum duration in days that is allowed between the Booking Window Start Date and End Date.
Number
10
SET007
SLA Timestamp To Use In Booking Window
The type of SLA Timestamp to be used in booking window selection.
Picklist
Onsite Response
SET008
Allow Overbooking
Setting indicates if overbooking of booking windows is allowed. Applies to slots highlighted in Red.
Boolean
False
SET009
Use default booking windows in addition to referenced booking windows
Setting indicates if the default booking windows are considered in addition to the referenced booking windows for which the logged in user has access. If this setting is false, only the referenced booking windows are considered, and if there are no referenced booking windows for the logged in user, then the default booking windows are considered.
Boolean
False
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