Functional Requirements
The following high-level functional requirements enable extracting optimal inventory levels for parts from Servigistic by providing service execution data, such as demand, inventory locations, installed products, and more from ServiceMax.
• Generating and loading of basic data extracts from the ServiceMax standard data model.
◦ Bidirectional data movement between ServiceMax and Servigistics.
◦ Transformation of source data into a target data format.
◦ Support for full or incremental data export.
• Ability to use custom data schema in ServiceMax instead of the standard data fields provided.
◦ Option for customers to utilize custom fields for storing business data.
◦ Capability to override standard fields with custom fields.
• Support for multiple customer installations.
◦ A single solution that is compatible with any customer (ServiceMax or Salesforce) organization.
◦ Provides authentication for a customer at runtime.
◦ Data separation across customers.
◦ Ability to individually configure and schedule a type of data export.
◦ Individual data export (job) control across customers.