Troubleshooting OAuth Redirect URI Mismatch Errors
In cases where there is a configuration mismatch between the External OAuth Provider in Service Board and the Connected App in Salesforce, users see the following error message when they try to log into Service Board:
error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration
To troubleshoot OAuth errors:
1. On the Salesforce Setup page, in the left pane, click > > and then in the list view, in the ServiceMax Service Board Single Sign-On row, in the picklist on the right, click Edit.
2. On the Connected App page, under API (Enable OAuth Settings), verify that the Callback URL field contains a valid URL in the format https://<tenant_domain_name>/oauth, for example, https://myserviceboard.eu.servicemax.io/oauth.
3. If the URL value is correct, in Max Admin, click System Management (
) > > , and then in the list view, click the currently active record.
) > > , and then in the list view, click the currently active record.4. On the record page, and paste the following field values from the Salesforce Connected App into the following fields.
|
Salesforce Field
|
Service Board Field
|
|---|---|
|
Consumer Key
|
Client ID
|
|
Consumer Secret
|
Client Secret
|
5. Verify that the following fields have a valid URL that contains the domain of your Salesforce org.
◦ Authorization URL
◦ Access Token URL
◦ User Profile URL
◦ Logout URL