Skill Set
This field contains the skill set information for the work order. The information in the Skill Set field is a key-value pair string. This value is updated based on the skill match rule.
The following is an example:
[{"skillName":"Installing TV Dish Antenna", "skillLevel":5, "skillId":"a1ag0000000NWDVAA4", "isSkillMandatory":true}]
The items in the key-value pair string are as follows:
• skillName: Skill name.
• skillLevel = Required skill level to service this work order.
• skillId: SFDC Skill ID.
• isSkillMandatory = Specifies whether the skill is mandatory for the work order. Values are true or false.
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You must enable the setting SET056 (Skill set calculation for work orders) for skill set to be populated in the work order.
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