Remote Triage from Customer Community
End customers can also use ServiceMax Remote Triage through the Customer Community.
To use Remote Triage using Customer Community, the Community user must have the permissions defined in the following Aquant permission set: Stark Community User.
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• The configuration for Remote Triage remains the same. However, the URL-based SFM Custom Actions for Case must be assigned to the Community User profile with Aquant's permission set.
• If customers cannot resolve the issue and require a technician to be dispatched with recommended parts, the customer needs to contact the Call Center.
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