Remote Triage for End Users
ServiceMax Remote Triage enables Call Center Agents to progress rapidly from a problem to a suggested solution. A Call Center Agent uses the Aquant (Stark) user interface to create a case and diagnoses the situation when a customer calls in with a problem.
The section describes the usage of Remote Triage for:
• Performing the investigation from the Case
• Creating Work Order from the Case
• Continuing the investigation from the Work Order