Remote Triage > Remote Triage for Administrators > Configuration > Parts Catalog Setup
Parts Catalog Setup
For the out-of-the-box features to function correctly, ensure that the following checks are performed:
Item
Criteria
Master Data Setup
For every Investigation Part (Stark__Investigation_Part__c), ensure that there are two related records as follows:
• Part (Stark__Part__c): This is the part’s catalog maintained within Remote Triage based on machine learning.
• Related Product(Stark__Related_Product__c): This is a lookup to the standard Product (Product2) object.
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• ServiceMax’s Work Details looks up to this object when creating parts lines for estimates (and consumption).
• For Related Product to populate the value correctly, ensure that <Part.PartID> has the same value as <Related Product. Product Code >.
Verification
After the investigation is complete, if there are parts recommendations, ensure that the Investigation_Parts master-detail field on the Investigation (Stark__Investigation__c) object is populated with one or more Investigation Parts.
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