Release Information > Release Notes > Core Feature Progression > Core Patch Releases > Patch Releases - 2025 > September 2025 Patch
September 2025 Patch
Release Notes for ServiceMax Core September 2025 Patch — September 26, 2025
Enhancements
Case Number
Internal Defect
Description
Feature
Fixed Version
00174524
064559
Issue: In Salesforce Lightning, the Update Counters action on Installed Product records appeared with the same styling as in Classic. This caused a mismatch in visual consistency, as the button did not reflect the Lightning theme’s design standards.
Resolution: In Salesforce Lightning org, the Update Counters action on an Installed Product now opens in the Lightning UI when capturing a counter reading. On the Salesforce Classic page, the screen continues to display in the Classic theme.
For more information, see Capturing Counter Reading.
Installed Product
24.10000.58,
24.20000.49,
25.10000.41
00175698
064856
Issue: Technicians were able to save a SFM transaction even when the configuration Allow user to save empty section? was set to Disallow and Allow New for the child line was disabled. The system did not display the expected error and allowed saving empty sections.
Resolution: The system has been updated to apply the setting Allow user to save empty section? independently of the Allow New configuration for child lines.
With this update, if users attempt to save a transaction without any lines, the system blocks the save and displays an error message, ensuring that empty sections cannot be saved.
SFMD React
24.10000.58,
24.20000.49,
25.10000.41
NA
NA
Automated AI Actions through Service Flow Automation (SFA) allows AI-driven actions, such as Summarize Work Order, to be triggered automatically based on SFA configuration during record creation or update. The output of these AI actions is stored in a designated field, such as a custom Work Order Summary field, making it easy for users to access and review the generated summaries. For more information, see Configuring Automated AI Actions in Service Flow Automation.
* 
• For Work Orders, the same existing field set (SFA Fields) is used to monitor changes as compared to field set (SFA AI Action) in 25.1.
• For Case, Installed Product and Location, use the sample trigger code published as part of SFA feature to use AI Actions. Admins must update this code to add only those relevant fields whose change must result in AI Action. Admins must update this code to include only the relevant fields whose changes should trigger an AI Action.
ServiceMax AI
24.10000.58
Defects Fixed
Case Number
Internal Defect
Description
Feature
Fixed Version
00174520
062334
In certain European time zones, the DATEVALUE function returned incorrect dates in Work Order line items during daylight saving time transitions.
SFMD React
24.10000.58,
24.20000.49,
25.10000.41
00175403
064772
An error occurred when a user tried to access the custom inventory process in the New React Inventory Processing page, indicating that duplicate fields were found.
* 
This issue did not occur on the Legacy Inventory Processing page.
Inventory Management
24.20000.49,
25.10000.41
00176812
065318
The sequence values of formulas were not migrated during the migration of an SFM Transaction using the CLI tool.
Core Plugin
25.10000.41
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