Release Information > Release Notes > AI Release Notes > AI Patch Releases > August 2025 Patch
August 2025 Patch
Release Notes for ServiceMax AI August 2025 Patch — August 29, 2025
Enhancements
The following table lists the enhancements for the patch release.
Case Number
Internal Defect
Description
Feature
Fixed Version
NA
NA
Automated AI Actions through Service Flow Automation (SFA) allows AI-driven actions, such as Summarize Work Order, to be triggered automatically based on SFA configuration during record creation or update. The output of these AI actions is stored in a designated field, such as a custom Work Order Summary field, making it easy for users to access and review the generated summaries. For more information, see Configuring Automated AI Actions in Service Flow Automation.
* 
• For Work Orders, the same existing field set (SFA Fields) is used to monitor changes as compared to field set (SFA AI Action) in 25.1.
• For Case, Installed Product and Location, use the sample trigger code published as part of SFA feature to use AI Actions. Admins must update this code to add only those relevant fields whose change must result in AI Action. Admins must update this code to include only the relevant fields whose changes should trigger an AI Action.
Automated AI Actions
24.2,
25.1
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