Troubleshooting Import Failures
If an import job completes with errors or failed records, follow these steps to identify and resolve the issues.
1. After the import, check the Bulk Data Load Jobs page to see how many records were processed and how many failed.
2. When an import completes with failed records, a system-generated email is sent with an attached Excel error report. Download the report to review the failed records.
The report lists all records that failed to import and the corresponding error messages.
3. If you navigated away from the Import page, go to Setup, search for Bulk Data Load Jobs, and open it to review the import status and download the error report.
4. Open the report and analyze the error messages. Common errors include:
◦ Duplicate records
◦ Missing required fields
◦ Invalid data formats
◦ Leading or trailing spaces in the Title field
5. Correct errors in the source CSV file and re-import.
6. If errors remain, repeat steps 1-5 until all records are successfully imported.