Enabling Lightning Widget for Investigation

Service Modules > Investigations > Investigations for Administrators > Enabling Lightning Widget for Investigation

The Investigation widget can be added to Lightning record pages to allow Remote Service Engineers (RSEs) to view, add, and manage Observations, Root Causes, and Solutions directly within a transaction. Administrators can configure this widget in the Lightning App Builder for Work Orders, Service Requests, and Cases to ensure consistent troubleshooting capabilities across all service stages.

For more information, see the following topics:

• Enabling Lightning Widget for Investigation in Work Order: Enable the Investigation Lightning widget on a Work Order to allow users to view, add, and manage Observations, Root Causes, and Solutions directly within the record.

• Enabling Lightning Widget for Investigation in Service Request: Enable the Investigation Lightning widget on a Service Request to allow users to view, add, and manage Observations, Root Causes, and Solutions directly within the record.

• Enabling Lightning Widget for Investigation in Case: Enable the Investigation Lightning widget on a Case to allow users to view, add, and manage Observations, Root Causes, and Solutions directly within the record.

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