Configuring Messages
The Notification Messages has a Message Key used in configured Flow to call the message text. It also calls the translations if required to receive the message in a different language.
You can update the flow with a new key if required. To edit the flows:
1. Navigate to SalesforceSetup PLATFORM TOOLS Process Automation Flows
2. Click the flow to edit. For example, Engage - Push notification for Customer Request flow is used.
3. Turn on Auto-Layout
4. Update one of the following messages from the flow
◦ Notifcation_message_for_Installed_Product_Insert
◦ Notifcation_message_for_Installed_Product_Update
5. Navigate to Manager ELEMENTS Assignments
6. Click Notifcation_message_for_Installed_Product_Insert to edit
7. Modify the Value field with the required value
8. Click Done
Repeat steps 1 through 8 for each of the flows used for notification Flow Templates and Purpose
Flow Label | Description |
|---|---|
Engage - Push notification for Appointment | Use this flow template to configure notifications for the appointment based on changes to the SFDC Event record. |
Engage - Push notification for Appointment using SVMX Event | Use this flow template to configure notifications for the appointment based on changes to the SVMX Event record. |
Engage - Push notification for Customer Request | Use this flow template to configure notifications for the appointment based on changes to the ServiceMax Customer Request record. |
Engage - Push notification for Work Order | Use this flow template to configure notifications for the appointment based on changes to the ServiceMax Work Order record. |
 | For Engage users to see the Appointments (SFDC Events) in the Mobile App, the event must be set to Public, either manually or through an additional Flow. |