Upgrade Considerations
ServiceMax recommends that you take the following points into consideration before upgrading to this release:
1. It is recommended that you upgrade to this release first in a sandbox, with GBL031 set to TRUE for the active global ServiceMax configuration profile. Then execute complete end-to-end testing of all the business processes, covering both configuration and delivery screens.
2. If you encounter any issues, you can change the GBL031 value to FALSE to confirm that it is because of the security enhancements. Then update the CRUD and FLS settings for the affected Salesforce profiles, to provide access to the required objects and fields. Update the setting to TRUE again and re-execute the failed tests.
3. If GBL031 is already set to FALSE in your existing ServiceMax org, upgrading to this release will not change the setting value. However, ServiceMax strongly recommends performing steps 1 and 2 specified above to verify the CRUD and FLS permissions as soon as possible and use the FALSE setting only as a temporary measure until permission issues are resolved.
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Note: Sharing Settings need to be updated if the issues are related to a lack of access to specific records, and not objects or fields. GBL031 does not have any impact on this.
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