Territory Name

Name of the Territory.

Description

Description of the Territory.

Code

Any internal code (typically financials) your organization uses to refer to this Territory.

Active

The flag indicates if this group is active and available for Work Order assignments. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Parent Territory

Parent Territory is a Territory rolled up. This is a lookup to an existing Territory in ServiceMax.

Average Driving Speed (Miles/Hours)

Average speed in which the technicians of this Territory travel on the road. Used in dispatch optimization.

Max Round Trip Distance Daily (Miles)

Distance in miles if the technicians in this Territory cannot travel beyond this limit on a given route. Used in dispatch optimization.

Max Daily Hours

Limits on the number of hours of Work Order activity per day. Though this option is available, it is recommended to use technician business hours and break hours to indicate a technician’s availability. Used in dispatch optimization.

Mode of Travel

Supported mode of travel is Driving only.

Average Driving Time

Average time in which the technicians of this Territory travel on the road. Used in dispatch optimization.

Max Hours

Limits on the number of hours of Work Order activity.

Cost Per Mile

Average travel cost per mile for this Territory. Used in dispatch optimization.

Per Hour Cost

Average cost of a technician’s time for this Territory. Used in dispatch optimization.

Fixed Cost

Any fixed costs associated with the technicians in this Territory for each day of Work Order activity. Used in dispatch optimization.

Break Hours

Indicates the duration of time a technician can take during his daily working hours as breaks. This is a lookup to Salesforce Business Hours.

Territory's Business Hours

Indicates the general operating time of a Territory. This is a lookup to Salesforce Business Hours.