Support in ServiceMax Mobile Apps and Output Documents
Translations defined using Salesforce Translation Workbench and ServiceMax Translation Workbench are supported in all the ServiceMax mobile apps.
In Output Documents, while all translations defined using Salesforce Translation Workbench are supported, SFDC Custom Labels are not supported out of the box. However, there is a workaround to translate the SFDC custom labels. the workaround is as follows:
• If the requirement is for translatable string of up to 255 characters in length, dummy custom fields of type Picklist can be defined and included in Output Documents, and their labels and values1 can be translated.
• If the requirement for translatable string is greater than 255 characters in length:
Define a custom label. Define a long text area field in the required object. Have a before insert and before update trigger on this object, which sets this long text area field to the value of this custom label. Use the value of this long text area field in the Output Document Template.