Service Teams enable the definition of your entire service organization. Service Team definition includes details of technicians, equipment, products in which the team specializes, the expertise of the team, typical service delivery costs as well as geographies covered by the team. Work orders are queued to a service team and assigned to technicians. At the time of assignment, all the above parameters can be considered by the support center engineer(s) to select the most suitable team that can address the customer problem.

There are two ways to manage Service Team information in ServiceMax: