Inventory Management provides an increased granularity of tracking the stock of products and spare parts using serial numbers. If this feature is enabled, you can select or enter serial numbers for the inventory transactions such as RMA, Shipment, or Stock Transfer are carried out. In addition, since all products in your organization might not be tracked by serial numbers, you can enable serialized tracking of inventory for specific products only.

Based on your organizational requirements, you can configure ServiceMax to allow or block duplicate serial numbers for a product/part. You can also define the level of strictness with which serial number uniqueness is enforced. Contact your ServiceMax admin to learn if serialization is enabled and configured for your organization.