Product is a standard feature in Salesforce. Products are the individual items that you sell on your opportunities and any item that you need to keep track of from a service delivery standpoint. You can create a product and create multiple instances of Installed Products for each product in ServiceMax.

You can also associate products with Service/Maintenance Contracts and Warranty Terms, and use them in various service transactions such as Customer Entitlement on Case, RMA, Shipment, and Work Orders. To learn about how to create, edit, and manage product information in Salesforce, see the online help from the Products tab on salesforce.com.

For information about Product object fields, see Custom Product Fields.