Standard Webservices and Code Snippets in ServiceMax Packages

Install and Configure ServiceMax > Installing ServiceMax > Standard Webservices > Standard Webservices and Code Snippets in ServiceMax Packages

When you install ServiceMax managed package, some standard Webservices and JS code snippets are also installed along with it. When you install a standard "seed", these Webservices and Snippets are also ttached to the Standard SFMs.

These Webservices also depend on the values of some pre-defined fields to perform certain functionalities.

The following table lists the standard Webservices:

Webservices

Sl No.	Webservice Name	Purpose	ClassName.methodname	Field/Values Required to Execute	Fields that get Updated After Execution	Standard SFM Attached	Event
1	Activate Contract	Activate the service contract	INTF_WebServicesDef.INTF_ActivateContract	Object Name: SVMXC__Service_Contract__c (Service/Maintenance Contract) 1. ID 2. SVMXC__End_Date__c	Service/Maintenance Contract. Active = True	Activate Contract : SCON_SC_Activate	Button click
2	Activate Preventive Maintenance plan	Activate PM plan	SVMXC__PREV_SFMEventUtils. INTF_ActivatePMPlan_PREV_WS2	Object Name: SVMXC__PM_Plan__c 1. ID 2. SVMXC__Coverage_Type__c 3. SVMXC__Status__c	PMPlan.Status = Active	Activate Preventive Maintenance Plan : PM_ActivatePlan	Button click
3	Cancel Preventive Maintenance plan	Cancel PM Plan	SVMXC__PREV_SFMEventUtils.INTF_CancelPMPlan_WS	Object Name: SVMXC__PM_Plan__c 1. ID	PMPlan.Status = Canceled	Cancel Preventive Maintenance Plan : PM_CancelPlan	Button click
4	Cancel Proforma Invoice	Cancel Proforma Invoice	SVMXC__INTF_WebServicesDef.PINV_CancelInvoice_WS	Object Name: SVMXC__Proforma_Invoice__c 1. ID	Proforma Invoice.Status = Canceled	Cancel Proforma Invoice : Cancel_Proforma_Invoice	Button click
5	Cancel Service Contract	Cancel Service Contract	SVMXC__INTF_WebServicesDef.INTF_CancelContract	Object Name: Service/Maintenance 1. ID 2. SVMXC__Active__c	Service Contract.Active = true	Cancel Service Contract : SCON_SC_Cancelation	Button click
6	Get Price	Calculate Price	SVMXC__INTF_WebServicesDef.INTF_PORD_GetPrice_WS			1. Create Depot repair Work order : PO-TDM001 2. Create Shipment from Case : TDM005 3. Create Shipment from Parts request : TDM008 4. Create Shipment from RMA : TDM006 5. Create Shipment from Work order : TDM007	Button click
7	Get Price	Calculate Price	SVMXC__INTF_WebServicesDef.INTF_PREQ_GetPrice_WS			Manage Part request line : TDM012	Button click
8	Get Price	Calculate Price	SVMXC__INTF_WebServicesDef.INTF_SXFR_GetPrice_WS			Manage Stock Transfer Line : TDM013	Button click
8.1	Create Quote from Work Order (Header)	Calculate Total Line price and Quote Amount	SVMXC__INTF_WebServicesDef.INTF_Quote_Calc_WS	Object Name: SVMXC__Quote__c 1.SVMXC__Discount_Type__c 2.SVMXC__Discount__c Object Name: SVMXC__Quote_Line__c 1. ID 2. SVMXC__Quantity2__c 3. SVMXC__Discount_Type__c 4. SVMXC__Discount__c 5. SVMXC__Unit_Price2__c	Quote.Total Line price Quote. Quote Amount	1. Create Quote from Work order : TDM009 2. Manage Quote lines :TDM019	1. Before Save / Insert 2. On field change of "Discount Type" 3. On field exit of "Discount"
8.2	Create Quote from Work Order (Child lines)	Calculate Total Line price and Quote Amount	SVMXC__INTF_WebServicesDef.INTF_Quote_Calc_WS	Object Name : Quote Item 1. Qty 2. Unit Price 3. Discount 4. Discount Type	Quote.Total Line price Quote. Quote Amount	1. Create Quote from Work order : TDM009 2. Manage Quote lines :TDM019	On Exit of fields - Qt, Unit Price, Discount and Discount Types for all child tabs
9	Update address fields	Update the "From Location" based on the address type chosen	1.SVMXC__INTF_WebServicesDef.INTF_PORD_SelFromAddressCASE_WS	Object Name: SVMXC__RMA_Shipment_Order__c 1.ID 2.SVMXC__Case__c 3.SVMXC__Source_Location__c 4.SVMXC__Address_Type__c 5.SVMXC__Destination_Location__c	Object : Shipment/RMA 1. From Street 2. From City 3. From State 4. From Country 5. From Zip	Create RMA from Case : TDM004	On exit of "Address Type"
10	Update address fields of "From Location"	Update all the address fields of the From Location based on the value chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_PopulateFromLocation_WS	Same as above	Object : Shipment/RMA 1. From Street 2. From City 3. From State 4. From Country 5. From Zip	1. Create RMA from Case : TDM004 2. Create RMA from Work Order : TDM003 3. Create RMA from Shipment - PO-TDM003 4. Manage RMA lines : TDM010	On field exit of "From Location:"
11	Update address fields of "To Location"	Update all the address fields of the "To Location" based on the value chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_PopulateToLocationRMA_WS	Same as above	Object : Shipment/RMA 1. To Street 2. To City 3. To State 4. To Country 5. To Zip	1. Create RMA from Case : TDM004 2. Create RMA from Work Order : TDM003 3. Create RMA from Shipment - PO-TDM003 4. Manage RMA lines : TDM010	On field exit of "To Location:"
12	Update address fields	Update the "From Location" based on the address type chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_SelFromAddressWO_WS	Same as above	Object : Shipment/RMA 1. From Street 2. From City 3. From State 4. From Country 5. From Zip	Create RMA from Work Order : TDM003	On exit of "Address Type"
13	Create Service Contract Renewal	Creates a new service Contract	SVMXC__INTF_WebServicesDef.INTF_RenewContract	Object Name : SVMXC__Service_Contract__c 1. ID 2. SVMXC__Company__c 3. SVMXC__Renewed_From__c 4. SVMXC__End_Date__c 5. SVMXC__Start_Date__c 6. SVMXC__Renewal_Number__c 7. Name 8. SVMXC__Renewal_Notes__c	Creates a new service Contract	Renew service contract : SCON_CR_SC_Renewal	On button click
14	Update address fields	Update the "From Location" based on the address type chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_SelToAddressCASE_WS	Object Name: SVMXC__RMA_Shipment_Order__c 1. ID 2. SVMXC__Case__c 3. SVMXC__Source_Lo cation__c 4. SVMXC__Address_Type__c 5. SVMXC__Destination_Location__c	Object : Shipment/RMA 1. From Street 2. From City 3. From State 4. From Country 5. From Zip	1. Create Shipment from Case : TDM005	On change
15	Update address fields of "From Location"	Update all the address fields of the From Location based on the value chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_PopulateFromLocationShipment_WS	Same as above	Object : Shipment/RMA 1. From Street 2. From City 3. From State 4. From Country 5. From Zip	1. Create Shipment from Case : TDM005 2. Create Shipment from Parts Request : TDM008 3. Create Shipment from RMA : TDM006 4. Create Shipment from Work order : TDM007 5. Manage Shipment Line : TDM011	On Exit
16	Update address fields of "To Location"	Update all the address fields of the "To Location" based on the value chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_PopulateToLocation_WS	Same as above	Object : Shipment/RMA 1. To Street 2. To City 3. To State 4. To Country 5. To Zip	1. Create Shipment from Case : TDM005 2. Create Shipment from Parts Request : TDM008 3. Create Shipment from RMA : TDM006 4. Create Shipment from Work order : TDM007 5. Manage Shipment Line : TDM011	On Exit
17	Update address fields	Update the "From Location" based on the address type chosen	SVMXC__INTF_WebServicesDef.INTF_PORD_SelToAddressWO_WS	Same as above	Object : Shipment/RMA 1. From Street 2. From City 3. From State 4. From Country 5. From Zip	1. Create Shipment from Work order : TDM007	On Change
18	Back to Record	Navigate back to source record	SVMXC__SFM_WebServicesDef.SFM_NavigateBackToSourceRecord_WS	NA	NA	View Counter Roll ups : LinkedSFM_View_Counter_Rollups	On button click
19	Update "Is Billable" on Work detail	Sets the value of "Is Billable" on Work detail based on SET015 and SET016 under group settings (Module : Work order, Sub Module : Create Work order lines VF)	SVMXC__INTF_WebServicesDef.INTF_WO_SetIsBillable_WS	NA	Work Detail. Is Billable	Manage Work Order line - Usage : TDM016	On Add Record
20	PM Detail calculation for Service contract	Calculate PM Plan Details for service contract	SVMXC__PREV_SFMEventUtils.INTF_CalculatePMPlanDetails_SCON_WS2	Object Name:SVMXC__PM_Plan__c 1. ID 2. SVMXC__Coverage_Type__c 3. SVMXC__Service_Contract__c Object Name : SVMXC__Service_Contract__c 1.ID	Create or Update PM coverage detail for Service contract and Updating PM plan status	Create Preventive Maintenance Plan from Service Contract :CR_PM_FromSContract	After Save/Insert
21	PM Detail Calculation for Install Product	Calculate PM Plan Details for Install Product	SVMXC__PREV_SFMEventUtils.INTF_CalculatePMPlanDetails_IPRD_WS2	Object Name:SVMXC__PM_Plan__c 1. ID 2. SVMXC__Coverage_Type__c Object Name : SVMXC__Installed_Product__c 1. ID	Create or Update PM coverage detail for Install Product and Updating PM plan status	Create Preventive Maintenance Plan from Installed Product :CR_PM_FromIB	After Save/Insert
22	PM Detail Calculation for Account	Calculate PM Plan Details for Account	SVMXC__PREV_SFMEventUtils.INTF_CalculatePMPlanDetails_ACCT_WS2	Object Name:SVMXC__PM_Plan__c 1. ID 2. SVMXC__Coverage_Type__c Object Name : Account 1. ID	Create or Update PM coverage detail for Account and Updating PM plan status	Create Preventive Maintenance Plan from Account :CR_PM_FromAccount After Save/	Insert
23	PM Detail Calculation for Location	Calculate PM Plan Details for service Location	SVMXC__PREV_SFMEventUtils.INTF_CalculatePMPlanDetails_LOC_WS2	Object Name:SVMXC__PM_Plan__c 1. ID 2. SVMXC__Coverage_Type__c Object Name : SVMXC__Site__c 1. ID	Create or Update PM coverage detail for Location and Updating PM plan status	Create Preventive Maintenance Plan from Location :CR_PM_FromLocation	After Save/Insert

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