SET003

Group

False

Name: Enable overhead times for work order events

Details: This group setting indicates whether overhead times at the start and end of the work order service are captured and displayed in Dispatch Console for work order events.

SET004

Group

False

Name: Enable break time for work order event

Details: This group setting indicates whether break time during the work order service is displayed in Dispatch Console for work order events.

SET005

Group

True

Name: Show Type field in create/edit event window for non-Work Order events

Details: Setting this to true displays the Salesforce/ServiceMax Event object's Type field in the create/edit event window for non-Work Order events. Before setting this to true, access to Type field in Salesforce/ServiceMax Event object must be enabled for Dispatch Console users.

SET006

Global

Disabled

Name: Enable Job Duration Management (JDM) field updates

Details: Setting this value to Enabled will activate automation associated with a new set of fields for managing the various durations associated with more complex work orders especially those requiring multiple events. This automation will keep a running total of the duration of all events associated with the work order in the 'Scheduled Duration' field. It will manage a 'Revised Estimate' field, which will sum 'Original Estimate', 'Scope Change', and 'Variance' to assist in updating a baseline plan as plans change and work occurs. An Unscheduled Duration will track the difference between the 'Revised Estimate' and 'Scheduled Duration'. This Unscheduled Duration will be defaulted into the 'Service Time' field in place of the old field 'Service Duration (in seconds)' on the New Event dialog in the dispatch console where the user can accept or manually override this value before creating new events. All of this JDM functionality can be deactivated on specific work orders by setting the value of the field 'Scheduling Options' to 'All Options Disabled'.

SET007

Group

Disabled

Name: Auto-create multiple events for work orders with Long Job Scheduling activated

Details: This group setting enables the Long Job Scheduling feature in DC Event dialog, when Job Duration Management feature is also enabled by setting SET006 to Enabled. This feature automatically splits the work order's Service Time into multiple events, while respecting up to four constraints: Work order's Preferred Business Hours, technician's Working Hours, avoiding overlap with existing events, and avoiding slots shorter than minimum event duration, for both Salesforce and ServiceMax events.

SET008

Global

150

Name: Minimum Event Duration

Details: This is the default LJS Minimum Schedule Duration set for each work order on creation. It is shown and can be edited locally in Event dialog for Long Job Scheduling (LJS), without overwriting the work order field value. When multiple events are created automatically for LJS, any opening, shorter than Minimum Schedule Duration + Drive Time + Overhead Time + Break Time of the potential event, is skipped.

SET009

Group

14

Name: Maximum calendar days searched without a success for scheduling Long Job events

Details: This group setting represents the maximum allowed gap in calendar days for Long Job Scheduling, between consecutive events and from the event window start date time to the first event start date time for that invocation. If events can't be created without exceeding this gap, save is canceled and warning message is shown to the user, prompting the user to adjust the constraints set in the event window and retry

SET011

Group

Name: Order Status to apply when under-scheduling protocol is triggered

Details: Set this group setting to an Order Status picklist value, to set as the value of a work order’s Order Status field, when under-scheduling protocol triggers for the work order. It triggers whenever the Unscheduled Duration changes from zero to a positive value. This helps bring under-scheduled work orders to dispatchers' attention, by creating dispatch console views that filter on this status. If the setting is left blank, no status change will occur.

SET012

Group

Disallow

Name: Manage events outside preferred business (machine access) hours

Details: This group setting controls the validation for Long Job Scheduling events, when they are edited to extend outside the related work order's Preferred Business Hours. If set to Disallow, the user is prevented from saving such changes. If set to Warn, a confirmation warning is displayed to the user before allowing save. If set to Allow, save goes through unconditionally.

SET013

Group

Ask user

Name: List only the underscheduled work order in the grid? Show its Project View?

Details: This setting determines what happens when a work order is underscheduled. If set to Ask user, user will be prompted to decide if and how this work order and its events should be displayed. If set to List as the only work order & Show Project View, this work order is listed as the only work order in the grid and all its events are displayed in the Gantt in Project View. If set to Just list as the only work order, this work order is listed as the only work order in the grid. If set to Do not list as the only work order, there will be no change in the list of work orders displayed in the grid. When the option selected by the user or the setting value requires listing of only the underscheduled work order, it is included in the grid view even if it does not meet the criteria configured for the Dispatch Console view displayed in the grid.