Feature Scope
Schedule Optimization Metrics is disabled by default, and needs to be enabled by the ServiceMax admin.
The scope of this feature includes the following data model, configurations, and metrics generation details:
• Data model enhancements:
◦ Metrics data objects: SPM Scheduling Technician Utilization, SPM Schedule Tech Utilization Constraints.
◦ Business/Transaction data objects: Scheduling Job Summary, Scheduling Event Summary.
• Global Configuration Setting:
◦ To enable/disable the feature
• Configuration screen Service Optimization Metrics Setup:
◦ ServiceMax Setup home page > group Service Performance Metrics > Sub-group Schedule Optimization Metrics Setup.
◦ For managing the Schedule Optimization Metrics configurations, generating the metrics, and purging old data.
• Optional OOTB Reports and Dashboard for all the metrics
This document describes in detail the steps involved in configuring and using Schedule Optimization Metrics in ServiceMax online application.