Contacts are individuals associated with business accounts that you need to track in Salesforce. You can store information for contact such as phone numbers, addresses, titles, and roles in a deal. The Contacts tab displays a home page that enables you to create and locate contacts quickly. You can also sort and filter contacts using standard and custom list views. For each contact, you can store and track related information such as cases reported, installed products, service/maintenance contracts, Work Orders, and other service activities.

To learn about how to create, edit and manage contact information in Salesforce, see the online help from the Contacts tab on salesforce.com.