GBL025

Global

Salesforce Event

Name: Object to use for event creation Details: If this setting is set to ServiceMax Event, new events created for all technicians are created as ServiceMax Events if Enable Scheduling is checked in Technician record. This has no impact when updating existing events. When reading the events of any technician, both Salesforce and ServiceMax events are considered, to ensure that no events are lost. If set to Salesforce Event, only non-Salesforce technicians' events are created as ServiceMax Events. Note: This setting is available under module 'Common' and submodule 'Global Settings'.

SET002

Group

60

Name: Default event duration (Number of minutes) Details: Default event duration to be used when new events are assigned to technicians. The value of this setting is applied always when non-Work Order events are created from Dispatch Console. It is applied for Work Order events created from Dispatch Console, under the following conditions: 1. When a single Work Order event is created and the work order service duration and drive time are both less than 1 minute or blank. 2. When the first event is created in Manage Multiple Assignments window for a work order and the work order service duration is 0 seconds or blank.

SET009

Global

True

Name: Set owner on assignment Details: If this is set to TRUE, then on assigning a Work Order, set the technician as the owner.

SET011

Group

15

Name: GANTT Drop Event Roundoff Time Details: When a work order is dropped on the calendar, the start time to be rounded off to the nearest nth minute indicated by this setting.

SET021

Group

Warn

Name: Events outside technician business hours Details: How dispatch console should handle creation of events outside technician business hours. The value of this setting determines if events outside the technician's working hours (break hours are considered as working hours and are not excluded) can be created (with or without warning) or not.

SET022

Global

False

Name: Retain Dispatch Console Lock on Un-Assignment Details: When a work order is unassigned in dispatch console, based on this flag, the work order will be released for processing by automated dispatch engine. If set to true, only dispatch console can be used to dispatch the work order. The Work Order field 'Locked By DC' is the flag which indicates if released work order can be picked up by Schedule Optimization or not.

SET023

Global

True

Name: Enforce integrity of work order times and event duration Details: Setting this to true will ensure that the difference between the work order event start date time and end date time is equal to the sum of work order service duration, driving duration, and idle time. Idle Time is currently not in use and is not exposed in the UI.

SET024

Global

False

Name: Remove past events on work order unassignment Details: Setting this to true will remove the past events also when the user chooses to change the work order assignment.

SET025

Global

Allow

Name: Allow double booking of technician on creation of new Event Details: This setting determines if Dispatch Console allows (without warning) or disallows double booking of technician while creating a new event.

SET026

Global

False

Name: Check for double booking on creating/updating Work Order events only Details: If TRUE, checking for double booking of technicians will happen only on creating/updating Work Order events. If FALSE, double booking will be checked on creating / updating any type of event.

SET027

Global

Allow

Name: Allow double booking of technician on updating an existing Event Details: This setting determines if Dispatch Console allows (without warning) or disallows double booking of technician while updating an existing event.

SET028

Global

False

Name: Consider only existing Work Order events for checking double booking Details: If TRUE, checking for double booking will happen considering the existing Work Order events only. If FALSE, double booking will be checked considering all types of existing events.

SET036

Group

Warn

Name: Assign work order to Service Team or Technician on drag and drop to tree Details: If set to Allow, work order is assigned to Service Team or Technician on drag and drop to the Service Team tree. If set to Disallow, work order assignment is blocked. If set to Warn, work order assignment is allowed after getting confirmation from user.

SET037

Group

True

Name: Is Work Order Event Subject editable? Details: This setting determines if the Subject field in the Event dialog box is editable for Work Order events.

SET038 to SET047

Global

Text

These store the names of Work Order and Event fields set/updated from Expanded Event window. Do NOT edit the value of these settings from Configuration Profile edit page. Use Dispatch Console Field Updates configuration screen instead.

SET052

Group

08:00

Name: Default event start time for Multi Assign of Work Order Details: Default event start time to be used when Work Order is assigned to multiple technicians. Specify the time in HH:mm format (00:00 to 23:59).Start date time of the first event is defaulted to Work Order Preferred Start Date Time if it exists, or to Gantt start date & start time as defined by this setting value. The second and subsequent events are defaulted to values from the event added last.

SET054

Group

Minutes

Name: Unit of measure for Service Duration and Travel Time Details: This determines the unit of measure for Service Duration and Travel Time when viewing, creating, editing, or hovering over events. If the value is Hours, time is displayed in Hours and Minutes. If it is Minutes, time is displayed in Minutes.

SET057

Group

False

Name: Apply Event Subject Rule for Multi Assign? Details: If this setting value is True, applicable Event Subject Rule will be applied to get the event subject for the work order events created during Multi Assign operation. If it is False, event subject will be Work Order Number for these events.

SET064

Group

End Date Time

Name: Event attribute to show in Multi-Assign dialog box Details: What is the event attribute to be shown with Start date time in Multi-Assign dialog box: Duration or End date time?