ServiceMax AI Analytics Data Sources
The ServiceMax AI Analytics Dashboard provides a centralized view of AI-driven operational insights across ServiceMax applications. It is designed to help administrators and business users monitor AI usage, evaluate performance, and identify optimization opportunities. The dashboard supports data-driven decision-making by visualizing key metrics related to AI Actions, AI Chat, and configuration changes.
The dashboard aggregates data from the following sources:
• AI Console Logs: Tracks execution details of AI Actions and configuration changes.
• AI Chat Interaction Logs: Captures user queries, responses, and engagement metrics.
• Service Flow Automation Events: Provides context for AI-triggered actions within service flows.
• Agents and External Server: Tracks AI Actions from agents (Service Insights, Knowledge Access, Service Flow Manager, Zinc Summaries). AI Actions exposed via MCP show MCP Server as origin in the AI Analytics dashboard.