You can configure the Zinc Summaries Agent to manage how AI‑generated summaries are used for Hotlines in the linked Zinc organization. This configuration allows Zinc administrators to enable or disable summary generation at the organization level, ensuring consistent behavior across all Hotlines. By controlling this setting centrally, you can govern the availability of Zinc summaries while supporting clearer visibility into Hotline interactions.

If you do not enable Hotline Summaries, Zinc administrators cannot enable summary generation for the end users.

You can configure the following in this page: