|
FIELD LABEL
|
FIELD NAME
|
DATA TYPE
|
DESCRIPTION
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
Account
|
SVMXA360__AccountId__c
|
Lookup(Account)
|
Account Name.
|
|
Asset
|
SVMXA360__AssetId__c
|
Lookup(Asset)
|
Asset name.
|
|
Closed By
|
SVMXA360__ClosedBy__c
|
Lookup(User)
|
The user closing the request.
|
|
Product
|
SVMXA360__ProductId__c
|
Lookup(Product)
|
Product Name.
|
|
Standard Fields
|
|||
|
Service Request Name
|
Name
|
Auto Number
|
Auto-generated record name.
|
|
Custom Fields
|
|||
|
Closed On
|
SVMXA360__ClosedOn__c
|
Date/Time
|
Request close date time.
|
|
Description
|
SVMXA360__Description__c
|
Long Text Area(32000)
|
Details of the request.
|
|
Event Time
|
SVMXA360__EventTime__c
|
Date/Time
|
Event occurrence timestamp.
|
|
Payload
|
SVMXA360__Payload__c
|
Long Text Area(32000)
|
Holds all information about the properties or attributes that are part of the request or holds the request payload that needs further processing based on the type of request.
|
|
Priority
|
SVMXA360__Priority__c
|
Picklist
|
Priority of the request.
|
|
Status
|
SVMXA360__Status__c
|
Picklist
|
Status of the request.
|
|
Subject
|
SVMXA360__Subject__c
|
Text Area(255)
|
Summary of the request.
|
|
Type
|
SVMXA360__Type__c
|
Picklist
|
Type of the request.
|