Generating Search Results from PSC Search
After defining the search criteria using the Search Criteria section, you can run the search on the PSC records.
Pre-requisite
Before running the PSC search, complete the PSC search criteria details in the Search Criteria screen. For more information, see Defining the Product Service Campaign Search.
To run the search for the defined PSC search expressions:
1. Navigate to the PSC Lightning Record page.
2. Locate the Search Criteria component or the Bulk Load Asset Criteria component.
In the Search Criteria component, the search criteria details are displayed along with the advanced expression information. In the Bulk Load Asset Criteria component, the .csv file(s) are listed with their search status.
3. Click Run Search. The Confirm Search message is displayed.
4. Click Search.
 | The following error message is displayed when the search results exceed the maximum allowed number of records: The PSC Search cannot be performed because the estimated search results are either zero or exceed the maximum number of allowed records. Please refine your Search Criteria or contact your System Administrator. |
The Search In Progress bar is displayed in the Search Criteria component.
The Result Lines component is updated to display the number of result lines generated when the search is complete. You can view the generated result lines in the graph format. The donut graph displays the breakup of draft result lines and the output-generated result lines. However, there are only draft result lines at this point.
You can also view the list of generated result lines in either the Manage Results Wizard, or in the Result Lines tab on the lightning record page layout. The list is refreshed automatically when the donut graph is updated with the Run Search execution.
| | The Result Lines tab is not refreshed automatically if the Lightning Web Security (LWS) option is enabled in the org. |
Re-running the Search
You can re-run the search without making changes to the search parameters by clicking Run Search for any PSC an additional time, even if PSC search Results are already created and Delivery Outputs are already generated from those results. When you re-run the search, new result lines are generated if any of the assets meet the search criteria, without the risk of duplicating results for assets already located by the previous search. For example, if a month has passed between the last time the PSC Search was run and now, you can re-run the search and any assets that now meet the search criteria will be located and added to the PSC Search Results table. When you re-run the search for PSCs where result lines are already generated, you can view the newer result lines in the Manage Result Lines screen and deliver outputs for those result lines.
| | A message is displayed if the search is re-run and no new results are found. |