Entitled Services
Entitled Services are part of the Service Contract agreements under which organizations provide a specific set of services to their end customers. The services include preventive maintenance, break-fix, calibration, loaner, and so on. Within Asset 360, Entitled Services are defined at the contract-level or individual covered asset-level along with Service threshold. This allows the service organization to protect against leakage by tracking the specific number of jobs covered as part of the agreement.
Asset 360 supports the following types of Service Thresholds.
• Visits
• Hours
• Credits
• Amount
Use Cases
The following list explains a few use cases for the Entitled Services.
• A Service Organization offers a Contract that covers the following:
◦ 2 Loaner for the entire term of the contract
◦ Up to $5000 onsite work for year-1
◦ Up to $6000 onsite work for year-2
◦ Up to 150 hours of emergency work
• A service organization offers a contract that covers the following at individual covered asset-level:
◦ Asset-1
▪ 2 Loaner per year
▪ Up to $5000 onsite work for year-1
▪ Up to $6000 onsite work for year-2
▪ Up to 150 hours of emergency work
◦ Asset-2
▪ 3 Calibration per year
▪ Up to $10,000 onsite repair
▪ Up to 200 emergency work
• Each entitled service can have SLA terms associated with it. For example,
◦ An Emergency Work Order provides 4-hours of initial response and 24-hours of resolution.
◦ A regular break-fix (onsite) provides 8-hours of initial response and 72-hours of resolution.