Entitled Service Assignment Rule
Stores the configuration rules based on which the entitlement engine assigns Entitled Service on Case or Work Order or Return Order.
API Name: SVMXA360__CONF_EntitledServiceAssignmentRule__c
Number of Fields: 8
FIELD LABEL
FIELD NAME
DATA TYPE
DESCRIPTION
Custom Relationship Fields
Product
SVMXA360__ProductId__c
​Lookup(Product)
​The ID of the associated Product.
​Qualifying Criteria
SVMXA360__ExpressionId__c
Lookup(Expression)
​The ID of the Expression using which the Entitled Service Assignment rule will be qualified.
Standard Fields
Entitled Service Assignment Rule Name
Name
Text(80)
The auto-generated record name.
Custom Fields
Active
SVMXA360__Active__c
Checkbox
Indicates whether the Entitled Service Assignment rule is active (True) or not (False).
Description
SVMXA360__Description__c
​Long Text Area(32768)
​Stores the description of the entitled service assignment rule.
​Developer Name
SVMXA360__DeveloperName__c
Text(40) (External ID) (Unique Case Sensitive)
​A unique identifier of a record that can be linked with another Salesforce Org or external data source.
​Object Name
SVMXA360__ObjectAPIName__c
​Text(255)
​The API name of the source object.
​Sequence
SVMXA360__Sequence__c
​Number(3, 0)
​The sequence in which the qualified, entitled service assignment rule should be considered while performing the entitlement check.
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