Asset 360 Suite > Asset 360 for Business Administrators > Entitlement > Interactive Entitlement > Configuring Interactive Entitlement
Configuring Interactive Entitlement
This application allows you to configure the interactive entitlement engine. Perform the following steps to configure the interactive entitlement:
1. Log in to Asset 360 with your credentials.
2. From the left navigation pane, click Entitlement > Interactive Entitlement. The interactive entitlement configuration page is displayed for each object in different tabs, as displayed on the following screen. As an example, the Case object is considered.
3. Click the object tab you want to configure.
4. Click the Edit button or click any pencil icon to edit the configuration.
5. Provide the details for the fields as described in the following table, and then click Save. A confirmation is displayed on successful validation.
Field Name
Field Description
Include Future Entitlements
Select this checkbox to include all future entitlements in the list of interactive entitlements.
* 
If values are not selected from settings and directly applied on interactive entitlement, then by default, it considers 36 months.
Include Expired Entitlements
Select the checkbox to include all expired entitlements in the list of interactive entitlements.
* 
If filter values are not selected from settings but are directly applied on interactive entitlement, then by default, the engine considers the number of months to be 36 months.
Include Fully Consumed Services
Select the checkbox to include all the fully-consumed Entitled Services in the Interactive Entitlement screen.
* 
This setting applies when an Entitled Service has Service Count only.
Allow users to override these settings at run time
Select this checkbox to allow users to override these configurations while executing the rule.
* 
When selecting this checkbox, a filter button is displayed in the interactive entitlement screen for the user to change the settings.
Covered By
Select an option from the drop-down list. The available options are:
• Account
• Asset
Asset-Based Interactive Entitlement Configuration
Match account field with case
Select this checkbox to match the Account field with the case.
* 
When selecting this checkbox, account-related field and asset-related field selection options are displayed.
Select the Account field to match
Select Account ID from the drop-down list to match the case.
* 
When Account ID is selected, but a Case is created without any value in the Account field, an error is displayed on the interactive screen. There must be value in the Account field.
Select the Asset field to match
Select the Asset ID from the drop-down list to match the case.
Check for coverage on root asset
Select this checkbox to check for rule coverage on root asset
Check for coverage on parent asset
Select this checkbox to check for rule coverage on parent asset
Select Billing Type when no coverage found
Select the appropriate option from the drop-down list to check the entitlement when there is no Coverage found.
• Contract
• Warranty
• Billable
• Goodwill
• Non-billable
Account-Based Interactive Entitlement Configuration
Select the Account field to match
Select the account ID from the drop-down list to match the Case object.
Select Billing Type when no coverage found
Select the appropriate option from the drop-down list to check the entitlement when there is no Coverage found.
• Contract
• Warranty
• Billable
• Goodwill
• Non-billable
Was this helpful?