Sharing Feedback
When working with AI assistants, you can provide feedback on the AI features and the AI generated content at various stages.
Use the following options to provide feedback:
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Option
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Description
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The AI-generated text was helpful.
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The AI-generated text needs improvement.
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Provide detailed feedback on the analysis using the additional comments text field.
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If your administrator has selected the Allow Detailed Analytics checkbox, when integrating Codebeamer with PTC SaaS platform, any feedback shared with PTC includes the item summary and description, along with all previously entered or selected inputs for the feature.
For example, when feedback is submitted from the Details page of the AI Test Case Assistant version 1.1, the following information is sent to PTC:
• Item summary and description
• AI context details, including:
◦ Field selected for setting AI context
◦ Actual field content
◦ Field description as provided in the Field Description (Required) when setting AI context.
• Content of the Tracker Overview field
• Content of the Test Case Guidelines field
• Test condition used
• Test technique used
• Test name, description, pre-action and post-action details
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• For the AI Test Case Assistant version 1.0, when you share feedback, detailed analytics, such as tracker information, are not shared with PTC.
• Starting with release 1.1, user feedback and all user clicks are captured and shared with PTC regardless of whether the Allow Detailed Analytics option is enabled.
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Your feedback is regularly reviewed by relevant teams at PTC, and we use these insights to continually enhance our offerings in future releases. As part of our review cycles, we evaluate both positive and negative customer sentiment, analyze any free‑form comments you share, and assess feature‑usage patterns to gain additional perspective.
This feedback plays a vital role in improving the quality of our AI Assistants and enhancing the overall user experience.
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The options for sharing feedback are unavailable if the service principal is not correctly configured on the PTC SaaS Platform, for example, if one or more required fields are missing. For more information, see Integrate Codebeamer with the PTC SaaS Platform.
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