Collection of Data > Collection of General Data for a Session
Collection of General Data for a Session
PTC Diagnostic Tools utility collects the following general data for a session:
Data About the Product
Data
Description
Product Name
The name of the product.
Host ID
MAC address of the host machine, if Creo Elements/Direct Modeling is configured with a node-locked license file. Otherwise the field is blank.
User ID
User name in encrypted format.
Service Contract Number
Service Contract Number of the organization.
Customer Number
The customer number.
Release
The release version of Creo Elements/Direct Modeling.
MOR
The maintenance release version of Creo Elements/Direct Modeling.
License Expiry
The Creo Elements/Direct Modeling license expiration date.
Platform
Indication of the computing platform of the user machine: 32 or 64 bit.
Data About the Session
Data
Description
Session ID
The Creo Elements/Direct Modeling session ID.
Start Date Time
Start date and time of the Creo Elements/Direct Modeling session.
End Date Time
End date and time of the Creo Elements/Direct Modeling session.
Duration
The duration of the Creo Elements/Direct Modeling session.
Modules
The Creo Elements/Direct Modeling modules used during the session. See Reviewing the Information on the Pending Data Tab for details.
Exit Type
The type of exit of the Creo Elements/Direct Modeling session. Normal exits are indicated by 0 while abnormal exits are indicated by 1 through 7.
Locale
Language in which Creo Elements/Direct Modeling is launched.
OS Locale
Language of the installed operating system.
License Server
Name of the Creo Elements/Direct Modeling license server.
Data About User
Data
Description
Host Name
Host name of the machine. This information is not collected by default.
User Name
Name of the user, which is anonymized.
Domain Name
Domain name of machine. This information is not collected by default.
Data About Disks
Data
Description
Label
Information about the disk label.
Size GB
Size of the disk in GB.
Available GB
Available free space in the disk in GB.
FileSystem Type
Information about the file system of the disk.
Data About Application
Data
Description
Default browser
Details about the default browser, which includes name, vendor, and version information.
Java
Details about the installed Java application, which includes name, vendor, and version information.
Visual Basic
Details about the installed Visual Basic application, which includes name, vendor, and version information.
Data About Operating System
Data
Description
OS Name
Details about the operating system, which includes name and service pack.
Vendor
Vendor of the operating system.
Version
Version information of the operating system.
Locale
Language of the installed operating system.
Indexing Services
Indicates if Windows indexing service is On.
Animate Controls
This is a Windows registry setting. Checks if animate control is enabled in the registry file.
Animate Windows
This is a Windows registry setting. Checks if animation is disabled, when windows are resized.
Fade Menus
This is a Windows registry setting. Checks if animation setting for popup menu is On.
Data About Hardware
Data
Description
Manufacturer
Name of the manufacturer of the user machine.
Platform Type
Checks if the computing platform of the user machine is 32 or 64 bit.
System
Model name of the user machine.
Processor Manufacturer
Name of the manufacturer of the user machine processor.
CPU
Details about CPU.
Number Of Cores
Number of cores in the CPU.
Speed MHz
Speed of the processor.
Advance Instruction set
L2 Cache KB
Memory size of L2 cache in KB.
RAM MB
Total RAM of the machine in MB.
3GB Switch
Checks if 3GB switch is enabled.
SWAP GB
Memory size of the swap space. Swap space is used for paging.
UUID
Machine ID.
Data About Graphics
Data
Description
DPIScaleFactor
The dots per inch scaling factor.
AERO Enabled
Checks if Windows Aero is enabled. Windows Aero is a GUI interface.
Graphics Information
Name of the graphics card along with vendor and version details. For example, NVIDIA RTX QUADRO 4000.
Screen Resolution
Resolution of the screen.
System Colors
System color in bit.
Data About Peripheral Devices
Data
Description
DVD
Indicates if the user machine has DVD ROM.
CDROM
Indicates if the user machine has CD ROM.
Mouse type
Type of mouse, for example, wireless, trackball, and so on.
Number of monitors
Number of monitors attached to the user machine.
Printer
Name of the printer along with vendor and version details.