Search Pane

You can search the contents of the topics that are included in the Help Center in the search pane. Search results are displayed on the Search tab. You can use the advanced search feature to apply various options.

To perform a search, enter a search query into the search field, and click Search. You must enter whole words in the search field or you can use the wildcard characters to indicate partial words. The search engine stems the words you enter by default. If you search for "perform," then the search will also return hits containing "performs," "performing," "performance" and so forth. If you enter multiple words, the application only searches for topics containing all of those search terms in the search results. Use an OR search to search for topics that contain any of the search terms. You cannot search for the uppercase words AND, OR, and NOT, as they are used to create search queries. Search is case insensitive.

Note

You must use English operators (AND, OR, NOT) when narrowing your search. Non-English operators do not work.

You can search for the following types of strings:

String Type	Example
A sequence of digits and letters	part-12
Internal apostrophes	company’s
Abbreviations and acronyms	U.S.A., USA
Company names	Smith&Waite
E-mail addresses	[email protected]
Host names	mycompany.com
Strings with decimal points, such as floating point numbers, serial numbers, model numbers, or IP addresses, in which every segment must have at least one digit	PN244.555.555

You can perform the following types of searches:

Types of Searches	Example	Results
AND	car AND engine car engine	Returns files that include both car and engine, although not necessarily together. You do not have to type the word AND between words, because the search uses AND between words by default.
Exact match	“car engine”	Returns files that include only an exact match for the phrase "car engine." You must enclose exact word or phrase searches within quotation marks.
OR	car OR engine	Returns files that include either car or engine. The files do not need to include both words to match the search query.
NOT	car NOT engine	Returns files that include car, but do not include engine.
Nested searches	((car OR engine) NOT train)	Returns files that include car or engine, but do not include train.
* (a wildcard character that represents zero or more characters)	part number 12-*	Returns files that include part numbers that begin with 12-, such as part number 12-344, part number 12–78884, or part number 12-1. The * wildcard cannot be used in the following circumstances: As the first character in a search string In phrase searches In the same search as the ? wildcard
? (a wildcard character that represents one character)	part number 1?3	Returns files with part numbers that begin with 1 and end with 3, such as part number 123, part number 113, or part number 103. The ? wildcard cannot be used in the following circumstances: As the first or last character in a search string In phrase searches In the same search as the * wildcard

Note

Wait until the help center fully loads before performing a search.

Advanced search

Click the Advanced link to open the advanced search. The advanced search enables you to filter your search results based on different types of options, generally the profiles listed on the Configuration tab under Profile Settings.

Note

If a profile option is already set on the Configuration tab, that option will not appear in the advanced search options.

You can filter your search based on one or more of the following options:

Search entire topics or limit to all of the headers in a topic or just primary, secondary, or tertiary headers.
Search the topics for all products or limit your search to the topics for a particular product.
Search the topics for all users or limit your search to the topics for a particular type of user.

Click the Simple link to close advanced search.

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