Customer Satisfaction Surveys
Customer-focused Initiatives
PTC wants to hear from you!
Any member of any company that has an active support contract with PTC is encouraged to take part in PTC's Customer Satisfaction Survey. To get a personal invitation, your name must be included in the PTC customer survey database.
These names come either from PTC's Technical Support database or are provided by one of PTC's sales team. To register yourself with PTC Technical Support, it takes a web browser, a little information, and a few minutes.
If you already have an Online Customer Account, you do not need to do anything. You will automatically be on the list to receive a Customer Satisfaction Survey within the period of six months.
To check your account status go to My Account Summary. Look under "Customer Support Information" for the appropriate information. If it informs you that you have Customer Support Access then your account is ready and you do not need to perform the steps below.
All of the following steps are required to participate if you don't have a Customer Supported ptc.com account:
- Find your company's PTC Customer Number, and your Service Contract Number (SCN) or a PTC Sales Order Number (SON).
- Complete the registration form. This will set you up with a ptc.com account, but it will not be able to access the survey at this point.
- Then, with your Configuration ID in hand, upgrade your account.
Your account is now ready!
Once registered, during the next three months, you will be invited to provide feedback to PTC through the Customer Satisfaction Survey.
This is how it works:
Every three months, PTC provides our survey partner, Satmetrix Systems, an updated list of participants, grouping everyone from a quarter of the customer-base to ensure the best coverage for PTC and the most information for our customers' management. Satmetrix Systems then sends an email to every potential participant at the selected customer sites, inviting them to complete the survey on-line or through email. Those who complete the survey will be invited again one year later.
PTC wants to hear from you. Please register and upgrade today.
