PTC eSupport


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Welcome to the PTC eSupport Portal

New to PTC eSupport? Read our Customer Support Guide to learn what is available to you as a PTC Technical Support customer.

New PTC Customers & Partners

Former MKS and Atego Developer Tools customers, access additional product resources below:

Vuforia Customers – Welcome to PTC

Please visit our Vuforia Support Integration page for information on how to get support.

Kepware Customers – Welcome to PTC

Please visit our Kepware Support Integration page for information on how to get support.

ThingWorx Machine Learning (Neuron) Customers - Welcome to PTC

Please visit our ThingWorx Machine Learning (Neuron) Support Integration page for the latest information on how to get support.

MKS Toolkit Customers - Welcome to PTC

Please visit our MKS Toolkit Technical Support Integration page for the latest information on how to get support.

Axeda Customers - Welcome to PTC

Please visit our Axeda Technical Support Integration page for the latest information on how to get support.

 PTC is currently making improvements to PTC.com and Customer Support

PTC is currently making improvements to Support.PTC.com and Customer Support.
We apologize for any inconvenience.

PTC is currently performing maintenance work on its infrastructure and Customer Support systems. During this time there will be no access to https://support.ptc.com. We apologize for any inconvenience.

Gold Plus and Platinum support level customers may still contact PTC Technical Support at the normal Worldwide Technical Support telephone numbers listed below to obtain assistance during this maintenance window.

North and South America

Technical Support Phone - Toll Free
United States and Canada 800-477-6435
Brazil 0800-891-0978

Europe and Africa

Technical Support Phone - Toll Free
Europe and Africa +800-PTC-4-HELP
(00-800-78-24-43-57)

Asia and Pacific Rim

Technical Support Phone - Toll Free
Australia 1-800-553-565
China 10800-650-8185 (International Toll Free)
800-810-0699 (Domestic Toll Free)
Hong Kong 800-905330
India 1 800 233-4599
Indonesia 001-803-65-7250
Japan 0120-20-9023
Malaysia 1-800-80-1026
New Zealand 0800-44-4376
Philippines 1800-1651-0637
Singapore 1800-830-9901
South Korea 00798-65-1-7078 (International Toll Free)
080-3469-001 (Domestic Toll Free)
Taiwan 00801-65-1256 (International Toll Free)
0800-013069 (Domestic Toll Free)
Thailand 001-800-65-6213
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