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Kepware Technology Technical Support Integration

PTC's business systems will be extended to incorporate Kepware customers. This page has been created for your convenience as a guide to help ease the transition of Support Services to you, our valued PTC Kepware product customer. Please visit this page often to remain aware as we implement changes to our business systems for Kepware customers.

Technical Support Contact Information

You can request Technical Support via PTC as follows:

Toll-free Phone +1 888-KEPWARE x211
Web PTC Support Assistant
Please use your Kepware Credentials.
If you don’t have a MyKepware account, please create a new account here.
Please find more information about the PTC Support Assistant in the Kepware Case logger – FAQ.
Support Hours Monday - Friday, 8:00 AM - 5:00 PM (US Eastern Time)

PTC customers who purchase an IOT solution that includes both ThingWorx and KEPServerEX will be supported through standard PTC systems. New to PTC eSupport? Read our Customer Support Guide to learn what is available to you as a PTC Technical Support customer.

Kepware Software Downloads

Download Kepware software and manuals from the Kepware web site.