Kepware Technology Technical Support Integration


PTC's business systems will be extended to incorporate Kepware customers in sometime in 2017. This page has been created for your convenience as a guide to help ease the transition of Support Services to you, our valued PTC Kepware product customer. Please visit this page often to remain aware as we implement changes to our business systems for Kepware customers.

Technical Support Contact Information

Until all systems have been migrated to PTC, existing Kepware customers will continue to receive Technical Support from Kepware using existing web pages and telephone numbers. All customers will be notified when the transition is complete and will be given instructions on how to request Technical Support via PTC. Until that time, customers should continue to contact Kepware Technical Support for any technical issues using the contact information below.

Toll-free Phone +1 888-KEPWARE x211
Web https://my.kepware.com/mykepware/
Support Hours Monday - Friday, 8:00 AM - 5:00 PM (US Eastern Time)

PTC customers who purchase an IOT solution that includes both ThingWorx and KEPServerEX will be supported through standard PTC systems. New to PTC eSupport? Read our Customer Support Guide to learn what is available to you as a PTC Technical Support customer.


Kepware Software Downloads

Download Kepware software and manuals from the Kepware web site.