Installing the eMessage Connector
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Before you begin
Your ThingWorx environment must meet the following requirements:
• ThingWorx Platform is installed and running. For the version required, refer to the release notes.
• You have a separate computer that meets the following system requirements for the Connector:
◦ Linux, 64-bit operating system, or Windows Server, 64-bit.
◦ Oracle JDK 11 or Amazon Corretto 11 (OpenJDK0 installed and the JAVA_HOME environment variable set.
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As of v.2.1.0, the eMessage Connector supports Oracle JDK 11 and Amazon Corretto 11 (OpenJDK). Java 8 is moving to End of Life in December 2020, and Java 11 has many security enhancements that improve security for your ThingWorx installations. PTC strongly recommends that you upgrade to either of the Java 11 JDKs.
Since Java 8 is still supported, you can use the JDK v.1.8.0_u162 or later if you want 256-big encryption. These later versions provide 256-bit encryption instead of 128-bit. While you can get 256-bit encryption with 1.8.0_u141 and later, extra steps are required to do so.
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Installing the Connector
To install the eMessage Connector after downloading and extracting the Axeda Compatibility Package from the PTC Support site, extract the content of the eMessage Connector archive to the location where you want to run the Connector.
If you are upgrading the eMessage Connector, refer to Upgrading a ThingWorx eMessage Connector to Version 1.2.7 (ACP
v.1.3.1).
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On Windows machines, make sure that you choose a location that results in a short path. If the path is too long, the Connector does not start. It returns an error that the input is too long and the command syntax incorrect. For example, extract the Connector archive to C:\eMessageConnector.
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The contents of the eMessage Connector archive are described in Contents of the eMessage Connector Archive