Connector stops processing agent messages completely
Administrator Actions
The administrator must perform the following steps when faced with this error:
• Review the history of the Connector metrics. For more information, refer to
Metrics. Make sure that you review the values of the following metrics:
◦ cxserver.protocol.emessage.emessagesProcessed — Use this metric to understand if the Connector is processing the agent messages. If the value of this metric does not increase, it means that the Connector has some issues in processing messages.
◦ cxserver.protocol.emessage.requestDuration — Use this metric to monitor degradation over time. If the metric spikes over time (and does not return to a steady state), it means that the Connector has some issues in processing messages.
• Capture a heap dump and check for a potential memory issues.