• If there is a problem with licensing, check the ThingworxNavigateLicensingConfigurator-install logs at this location:

• If you have a slow internet connection, increase the timeout on the Connect to the license page.

• If you are unsure about the status of your license, follow these steps to check whether you have the full, paid license or a limited, trial license.

◦ Access ThingWorx Composer via [http or https]://[host]:[port]/Thingworx.

◦ Under Monitoring, click Subsystem > Licensing Subsystem Settings.

◦ Check your licensed entities:

▪ A list of licensed entities appears—You have a full license deployed.

▪ No entities appear—You are running a trial license.

• If you have set a web proxy between your ThingWorx server and the internet , add the proxy server details in the platform-settings.json file. Refer to the “Licensing Connection Settings” section in the platform-settings.json Configuration Details topic from the ThingWorx Help Center.