411 Issues (Priority) - Level 4
Annoyance. Does not make sense or cannot function as desired. The issue should be addressed, either as an enhancement request or a tutorial, but can live with the issue. The issue does not need immediate attention and a work-around can be a long-term solution.
- Initial Response Time � ASAP - 2 hours
- Appropriate Solution Time � next major release
- Work-around documented and delivered and in place within a short period of time.
- Tutorials documenting the proper functionality of the issue.
- Notification of plans to implement fixes to issues within 6 months.
- Fixed in future releases.
- Contact Escalation Protocol �
- Call the PTC Customer Care Rep