411 Issues (Priority) - Level 4

Annoyance. Does not make sense or cannot function as desired. The issue should be addressed, either as an enhancement request or a tutorial, but can live with the issue. The issue does not need immediate attention and a work-around can be a long-term solution.
  • Initial Response Time � ASAP - 2 hours
  • Appropriate Solution Time � next major release
    • Work-around documented and delivered and in place within a short period of time.
    • Tutorials documenting the proper functionality of the issue.
    • Notification of plans to implement fixes to issues within 6 months.
    • Fixed in future releases.
  • Contact Escalation Protocol �
    • Call the PTC Customer Care Rep