411 Issues (Priority) - Level 3
Inconvenient. Work-arounds exist and are acceptable for the short-term, but would be more productive if the problem was fixed.
- Initial Response Time � ASAP - 2 hours
- Appropriate Solution Time � 30 days
- Work-around documented and delivered and in place.
- Updates to the status of such a situation weekly, until a solution is developed or the problem is fixed.
- Fixed in future builds within a 3-month period.
- Contact Escalation Protocol �
- Call the PTC Customer Care Rep
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