411 Issues (Priority) - Level 3

Inconvenient. Work-arounds exist and are acceptable for the short-term, but would be more productive if the problem was fixed.
  • Initial Response Time � ASAP - 2 hours
  • Appropriate Solution Time � 30 days
    • Work-around documented and delivered and in place.
    • Updates to the status of such a situation weekly, until a solution is developed or the problem is fixed.
    • Fixed in future builds within a 3-month period.
  • Contact Escalation Protocol �
    • Call the PTC Customer Care Rep