911 Issues (High Priority) - Level 1
Stopped dead without a known work-around. Until this problem is resolved, job functions cannot be performed.
- Initial Response Time � ASAP - 2 hours
- Appropriate Solution Time � 24 hours
- Solution or possible work-around documented and delivered.
- Fixed ASAP or in the next build of the current Pro/E release, with a gold CD shipped overnight to your facility.
- Contact Escalation Protocol �
- Call the PTC Customer Care Rep
- Call the PTC Sales Rep.
- If no contact is made within two hours, contact the Regional Director in your area