911 Issues (High Priority) - Level 1

Stopped dead without a known work-around. Until this problem is resolved, job functions cannot be performed.
  • Initial Response Time � ASAP - 2 hours
  • Appropriate Solution Time � 24 hours
    • Solution or possible work-around documented and delivered.
    • Fixed ASAP or in the next build of the current Pro/E release, with a gold CD shipped overnight to your facility.
  • Contact Escalation Protocol �
    • Call the PTC Customer Care Rep
    • Call the PTC Sales Rep.
    • If no contact is made within two hours, contact the Regional Director in your area